July 2018

Tourism businesses certified with the seal CSR and sustainability TourCert, should guarantee social responsibility not only in their own facilities, but also actively exercise their destinations. So, partner agencies and accommodation throughout the value chain are key partners to continuously improve the environmental and social sustainability of the week.

The Code of Conduct for suppliers is a basic document for the voluntary commitment of service providers tourism companies. This code TourCert providers is a benchmark for tourism businesses, develop their code of conduct to service providers. The different aspects of dealing CSR, human rights, Labor conditions, environmental protection and biodiversity, are key elements to be considered for each case.

The Code of Conduct l TourCert providers is based on the Global Sustainable Tourism Criteria (GSTC, for its acronym in English) and core labor standards of the International Labor Organization (ILO).

Agreement between


  • Contracting act in accordance with their social commitments within their sphere of operation. They will avoid and negative social and environmental impacts are systematically reduced and the positive aspects will be strengthened.
  • Contracting recognize and comply with all laws and national and international regulations relevant to the operation of the company on health, security, employment and environment, and anti-corruption measures.
  • Contracting actively communicate the principles defined herein and include its employees and other stakeholders in the implementation of these.
  • Contracting encourage their own suppliers and subcontractors to comply with the fundamental principles of sustainable tourism and corporate social responsibility.
  • Contracting will be declared ready to report on compliance with these principles if prompted.
  • In the event that the principles are not met here defined, the other contracting party shall be entitled to cease cooperation and contractual agreements.

1. Human rights

  • Contracting undertake to protect children, and adolescents from sexual exploitation. They will not tolerate and denounce child prostitution or any abnormal behavior by clients, contributors, suppliers or others involved in its field of operation. According to the article 3 Convention 138 ILO child is a person under 18 years ago.
  • Contracting reject any form of discrimination related skin aColor, origin ethnicity, sex, religion or ideology, handicap, age or sexual identity.
  • Contracting prevent any type of forced labor and child labor.

2. Labor conditions

  • Contracting ensure the safety and health protection of its employees, including the provision of suitable areas for food, rest and development of their activities.
  • Contracting pay their employees at least the minimum wage,under rules set by national law, shall comply with previously agreed work schedules, holidays and days off of his collaborators disease established by law. In addition they grant to their employees maternity leave for maternity.
  • Contracting recognize its employees the right to organize and ensure the existence of an effective complaints system through which employees can warn about irregularities, bullying, and can bring legal remedies if necessary.
  • Contracting reject all forms of physical or psychological aggression against their partners, as well as sexual harassment or other, or any other form of intimidation.

3. environment protection and biodiversity

  • Contracting know the source of energy and water used, will measure and take measures to optimize and reduce consumption.
  • Contracting minimize the use of toxic substances, including pesticides, colorants, pool disinfectants and cleaning products, and will replace whenever possible for non-hazardous products, preferably biodegradable. The use of any chemicals are delivered according to technical specifications.
  • Contracting manage and reduciránla amount of wastewater and waste produced and disposed wastes and wastes so as not to cause damage to
  • Contracting ensure that its offer and service delivery, not impact negatively, environmentally sensitive areas and diversity of species present in the same.

4. based business partnership

  • Dialogue between the parties is open, fair and equal.
  • Contracting parties pay prices according to products and / or services received, including subcontractors.
  • Invoices are canceled within the agreed time, and in the case of not being able to perform in the established term situation reported.
  • The return of quotas is done only within the previously agreed deadlines.

5. Protection of heritage and cultural wealth

  • Contracting principles include economic development, social and cultural development of the communities that are in its scope.
  • Contracting explicitly promote respect for the culturasy local populations in its area of ​​influence.
  • Contracting in conjunction with the local population, proposed cultural activities, promoting rescue / enhancement of cultural heritage and they can potentially be included in the offer of tourist product.
  • Contracting have codes of conduct for activities carried out in local communities, they have been socialized and adopted with such groups.

Cuchilla de San Lorenzo

Playa Cristal

Katanzama y poza Sagrada

The Lost City 6 days tour

Punta Gallinas Tour 3 days tour

Ciénaga grande

Flamencos rosados y ranchería Wayuu

Paso del Mango


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